Shipping policy
At Farooqi’s Shop, we work with fulfillment and shipping partners to deliver orders to customers in the destinations we serve. Please review the following information about order processing, shipping, tracking, and delivery.
1. Order Processing Time
Orders are generally processed within 2–5 business days after payment confirmation. Processing time may vary depending on product availability, order verification, warehouse availability, and other fulfillment requirements.
Processing time is separate from shipping and transit time. Orders may take longer to process during holidays, peak shopping periods, or unexpected supply delays.
2. Shipping Destinations
We offer shipping to selected international destinations, including the United States, Canada, the United Kingdom, and other locations where delivery is available.
Shipping availability depends on the product, destination, and available shipping service. Please ensure that your shipping address is complete and accurate when placing your order.
Some products may not be available for delivery to every destination.
3. Estimated Delivery Times
Delivery times vary depending on the destination, product availability, shipping method, warehouse location, customs clearance, and local carrier operations.
The estimated delivery timeframe displayed for a product or during checkout, where available, is the best guide for your order. Delivery estimates are not guaranteed arrival dates.
International shipments may take longer than expected because of customs inspections, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges, where applicable, are displayed during checkout before you complete your purchase.
Shipping costs may vary according to the destination, product dimensions, weight, and available shipping method. Any shipping promotion or free-shipping offer will be subject to the conditions stated at the time of purchase.
5. Tracking Information
When tracking is available, tracking information will be provided once it becomes available from the shipping carrier or fulfillment service.
Tracking updates may take several business days to appear after dispatch. During international transit, tracking information may temporarily remain unchanged while a package moves between facilities or undergoes customs processing.
You can contact us at reach@farooqi.shop if your tracking information appears to be delayed or you need assistance locating your order.
6. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout or required by applicable law, these charges are not included in the product price or shipping charge and may be payable by the recipient.
Customs procedures and fees vary by country. We cannot guarantee that an international shipment will be exempt from additional charges or customs inspections.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address, including any required apartment, unit, postal code, and contact information.
If you notice an error, contact us as soon as possible at reach@farooqi.shop. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional shipping costs, delays, or losses resulting from an incorrect or incomplete address may not be eligible for reimbursement, subject to applicable law and the circumstances of the shipment.
8. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at reach@farooqi.shop with your order number and tracking information, if available.
We will review the shipment status and, where appropriate, contact the relevant shipping or fulfillment provider to investigate.
Delivery investigations may require additional time. Depending on the circumstances and the outcome of the investigation, a replacement or refund may be considered in accordance with our Return and Refund Policy and applicable law.
Tracking marked as delivered does not prevent you from contacting us if you believe you have not received your package. We may request additional information to investigate the issue.
9. Split Shipments
Items in a single order may occasionally be shipped separately because of product availability, warehouse location, or fulfillment arrangements.
If your order arrives in multiple packages, the packages may have different tracking numbers and delivery dates. You do not need to assume an item is missing solely because the packages arrive at different times.
If an item has not arrived within its applicable estimated delivery timeframe, contact us for assistance.
10. Delivery Issues and Return Requests
If your order arrives damaged, defective, incorrect, or incomplete, please follow the instructions in our Return and Refund Policy.
For issues requiring evidence, contact us within the applicable reporting period and provide your order number, a clear video showing the issue, and an explanation of the problem.
Please do not return an item without receiving return instructions from us.
11. Contact Us
For questions about shipping, tracking, or delivery, please contact:
Farooqi’s Shop
Email: reach@farooqi.shop
Phone: +92 346 3013174
We will do our best to assist you with your order and provide updates when relevant information becomes available.